Policies

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to. The goal at Lowell International Company E-Shop is to provide our valued customers with a unique selection of carefully selected gourmet food products imported from Poland. We also provide the best polish and European cosmetics and polish magazines. Each item presented here is imported directly by our company. Our E-Shop is open for business 24 hours a day, seven days a week. In the course of doing business, we adhere to the following terms and conditions.

Payment and Sales Tax
Lowell International Company accepts Visa, American Express, and Master Card for all purchases. We also accept Paypal transactions. We only ship to addresses within the United States and its territory and only charge sales tax on items shipped in Illinois and New Jersey.

Pricing
The prices listed on the lowellshop.com web site are current but are subject to change at our discretion.

Product Availability
Many of the items we sell are only available to us in limited quantities. We make every effort to update our web site to reflect out of stock conditions, but it is possible that an item you purchase at lowellshop.com is on back order. In that event, we customarily ship as much of the order as possible and ship the back-ordered item as it becomes available.

Shipping
We use an air tight, fully insulated, temperature retaining packaging system that keeps its contents cool for a full 48 hours in ambient temperatures of up to 90 degrees Fahrenheit. Through the use of our special packaging system, lowellshop.com can absolutely guarantee that, if temperatures stay under 90 degrees Fahrenheit, the food products you receive from us are in the same fresh condition as when they left our facility.

lowellshop.com ships via UPS. There are two factors that determine the shipping charges on orders. First, shipping charges increase as the weight of your order increases. Secondly, the shipping charge formula is scaled based upon the distance between our Chicago, Illinois headquarters and the destination address. We have set our rates to approximate the rates charged to us by our delivery service provider.

We don't use drop-shippers. Each product ordered by our customer is shipped directly by our employee from our warehouse to the customer.

Return Policy
Assuming ambient temperatures of below 90 degrees Fahrenheit, we guarantee that any perishable product you receive from our e-shop will be of high quality and in good physical condition. We make the same guarantee for non-perishables, without the temperature constraint. Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, as long as you let us know the details of the problem within 5 business days of having received your order. We will make you return the goods to us to claim a refund or replacement.

Privacy Statement
We know that our customers expect us to keep information about them private and secure. This statement describes our privacy policy. By visiting www.lowellshop.com, you are accepting the practices described below.

Return Policy
Assuming that the temperature does no go below 90 degrees Fahrenheit, we gurantee that any perishable product you receive from our E-Shop will be of the highest quality and freashness. We make the same guarantee for non-perishables, without the temperature constraint. Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, as long as you let us know the details of the problem within 5 business days of having received your order. We ask that you return the item(s) to claim the refund or replacement.

Privacy Statement
We know that our customers expect us to keep information about them private and secure. This statement describes our privacy policy. By visiting www.lowellshop.com, you are adhering to the practices described below.

Personal Information Gathered About Customers of Lowell International Company

Information You Give Us: We receive and store any information you enter on our web site or give to us. This includes address information and shopping choices. We use the information that you provide for such purposes as shipping your packages, responding to your requests, improving our selection, and communicating with you.

Automatic Information: We receive and store certain data elements whenever you log on to our web site. Like many web sites, we use cookies and obtain browser information like refering pages and browser brand and version. We also timestamp the date and time of your visit.

Email Communications: We do not utilize email confirmation, a technique many sites use to determine when you open email from them. We consider this practice invasive and wasteful of bandwidth.

Cookies are small files that reside on your computer that web sites transfer to your hard drive through your browser. Our cookies simply enable our web site to recognize who you are in order to store items in your shopping cart before checkout. In order to shop successfully at lowellshop.com, you need to leave cookies turned on in your browser's settings.

How Lowell International Company Shares Information About Customers

First and foremost, we do not sell, rent, share, or otherwise disclose customer data to list houses, other mail-order companies or other web sites. We securely transmit your credit card data to the appropriate credit card company during order processing. Other than card processors, the only other agents that have any need to know any information about our customers are our shipping partner. Again, in this case we only provide UPS with enough information to deliver your package and email you delivery confirmation. They do not retain this data for future use. We never send customer information to other businesses that may want to do business with you. If a company approaches us with an offer we think our customers might apprecaite, we will send it to our customers ourselves.

In the event Lowell International Company buys or sells a business unit, customer information may be one of the transferred business assets but remains subject to the policies made in this Privacy Statement.

With respect to law enforcement, we may be obliged to release personal information if we believe such release is appropriate to comply with the law, or protect the rights, property, or safety of Lowell International Company, our users, or others. This includes exchanging information with organizations that fight fraud and identity theft.

Security of Sensitive Information

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only a fragment of your credit card number when confirming an order. Information stored in our customer database is protected using state-of-the-art security methods.

Our business changes constantly, and our Privacy Statement may change periodically. Please check our web site frequently to see if any changes take place. However, we will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information About Fraud
When it comes to credit card processing, we take fraud very seriously. It is a violation of State and Federal law to place orders under a false name or with an invalid credit card number. Attempts at fraudulent ordering will be prosecuted to the fullest extent of the law. Both the FBI and the US Secret Service have advanced methods to identify the time, location and origination of Internet transactions, and have assumed responsibility for investigating Internet fraud cases.

Your browser and our secure server work together to encrypt your credit card information during transmission, ensuring that transactions stay private and protected. Only the screen that collects your credit card number is secure, allowing the rest of the site to run at a faster speed. Lowell International Company guarantees the safety of your credit card information in the following manner: if any unauthorized use of your credit card occurs as a result of your credit card purchase from lowellshop.com, simply notify your credit card provider in accordance with its reporting rules and procedures. If, through no fault of your own, your credit card company finds credit card fraud but does not waive your entire liability for unauthorized charges, Lowell International Company will reimburse you for the remaining liability, up to a maximum of $50.00.